eMoov
eMoov derives from a sixty-year old family business, started by the grandfather of Russel Quirk, who is the current CEO of the company. Having been around for so long, the firm was born from a vibrant history of property professionals. Interestingly, there is nothing old or outdated about them, as they are very modern in their approach. Since 2010, when eMoov got on the scene as an online estate agent, they have been one of the major players in the industry with their leading technology, lower prices, and exemplary customer service.
eMoov were rated the Number One Estate Agent in the UK for 2016, and had a total of 649 5-star reviews in the same year. Over the last 12 months, they have successfully sold 3,500 properties, amounting to £1 billion worth of property sales, after arranging 32,400 viewings. They have been able to save their customers a total of £19 million in fees since January 2016. Their fastest time for securing a deal on a new listing is 25 hours, 59 minutes.
What Type of Estate Agency is eMoov?
eMoov are an online estate agency; they offer online services to customers who are looking to get their properties sold. While operating online, they provide a full estate agent service that includes offer negotiation, viewing management, floorplans, photos, and more, with no hidden fees.
The company has moved from calling itself a fully online estate agent to a hybrid estate agent, because not every single one of their processes is automated by technology. They are particular about retaining human interaction at different touch points of the business. That includes placing real people on the ground to visit a customer’s property and take photos, provide valuations, EPCs, and floor plans, among other specific tasks.
What’s the Background of eMoov?
eMoov is an online estate agent with roots in a rich history of property experts, and was derived from a long-running family business. The founder’s grandfather, Albert F. Quirk, opened his first estate agency office in Loughton, Greater London. Fast forward two decades to the seventies, and the business had grown to include 14 branches spread across Essex.
Russel Quirk left school in 1984 and started working at one of the branches of the family’s estate agency. At the time, Quirk and Partners had grown to become a notable estate agent, widely known across Essex and London, but it had to be sold in 1985 after Albert died.
Over a decade later, Russel started Quirk Deakin, which became a well-known estate agency in Essex over the next decade. Driven by the need to create a new model to serve customers better and keep in touch with the modern world, Russel sold his share of Quirk Deakin in 2009, and launched eMoov in 2010. The new online estate agency model was designed to provide better service and fairer fees, while taking on a technology empowering approach.
eMoov have marked huge success over the year, as they have sold thousands of houses throughout the UK, worth a cumulative value of £3 billion. Even more, they claim to have saved each average UK seller over £4,000 in high street fees. In August 2017, the company picked up new backing worth £9 million, and it had received a £3 million investment before that.
Are eMoov Reviews Good?
allAgents reports eMoov to have a 4.9 rating out of 5 from 1,822 reviews, with 98% fee satisfaction, 99% recommendation, and 76% valuation accuracy. An overwhelming majority of the more recent reviews were 5-star reviews. The only 1-star review was a complaint citing the company not attending to an intending buyer, but the review did say that the customer service was very polite.
Many of reviews centred around the eMoov team being very easy to work with and helpful every step of the way. A good number of the reviews were particular about the team having kept them up to date with everything that was happening and maintaining constant communication. The comments on eMoov’s fee ranged from “acceptable” and “very reasonable,” to “excellent value” and “very good”.
On TrustPilot, eMoov scores 9.3 out of 10 with 979 reviews. As with allAgents, most of the reviews on TrustPilot were 5-star reviews. However, there was one in-depth 3-star review where the reviewer was unimpressed with the fact that the agency had overvalued their property. Other customers who left reviews were pleased with the service and the support they had received throughout the process, with one reviewer mentioning that they had sold their property within a week.
How Much Does eMoov Charge for Selling my Home?
eMoov typically charges a flat rate of £795, with a one-off payment that can be paid immediately or later. Their package includes the following services:
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eMoov allows customers to include extra add-ons to the basic package, including premium listings on Rightmove and Zoopla, and featured listings on Rightmove. The Rightmove featured listing add-on costs an extra £240 (including VAT) per month.
Where do eMoov Estate Agents Advertise my Property?
eMoov promotes their customers’ properties on all the major property portals, including Zoopla and Rightmove.
eMoov Estate Agent Summary
From the reviews, it is easy to see that customers are largely impressed with eMoov. They offer a great-value alternative to high street agencies if you are able to make a sale. However, as a reviewer pointed out, it is important to note that they don’t actively look for buyers for your house as a high street agent would. Like other online real estate agents, you will have to pay eMoov whether you were able to sell your property or not. Their IT services appear to work better than some of their competitors, as indicated by some of the reviews.
